Things you need to know...
Privacy
At des.ignss, we respect the privacy of our users. Therefore, any information we collect is kept private unless consented otherwise. Having accurate information about our customers permits us to provide a smooth, efficient and easy experience shopping with des.ignss.
Pricing
Prices are subject to change and we reserve the right to make changes at any time.
Returns
In regards to returns, unfortunately, we do not currently offer any type of item refunds or returns as our des.ignss are made to order. However, at des.ignss we like our customers to be happy so if you have any issues with your orders, feel free to send us a message and we will be sure to look into the issue and work our best to get this resolved for you!
Although each order is carefully completed, please let us know if any mistakes have been made within 24 hours of receiving your order. Des.ignss will resend the correct order where possible, however this will be at the managers discretion.
Delivery
Des.ignss turn around times are usually between 3-5 days. Please keep an eye on our homepage banner for any announcements which will let you know of any changes to our turn around times. To receive your orders sooner, please contact us to see if we have availability. If possible, please place your orders well in advance as there are often delays in some areas due to the ongoing pandemic as well as busy periods of the year such as Christmas and Easter.
We send out our standard delivery orders as first class via Royal Mail which does not provide any type of tracking on your orders. If you would like a tracking number with your order, please upgrade to next day delivery, however, please get in contact to confirm availability for next day. Please note that postage for next day delivery depends on the time in which you order is placed and day of the week.
Lost Parcels
WE DO NOT TAKE RESPONSIBILITY FOR LOST PARCELS!
If standard delivery is selected on your order, parcels cannot be tracked and are sent at customers own risk. However, if tracked next day delivery is selected, and your parcel has not been received, please contact us. This will be escalated to Royal Mail.
Recommendations
- Please remove all cake toppers before lighting candles.
-Do not eat any des.ignss cake toppers. They are not edible!